1. How long will it take for my order to arrive?
We ship orders in weekly batches! Once your order is packed and sent out, you will receive an email with your tracking number so you can follow the delivery.
Typical delivery times:
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U.S.: about 5-10 days after shipment.
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International: usually 3-6 weeks, depending on your local postal system.
After your package is handed to the carrier, they handle the delivery. If any delays or issues come up, your local postal service will be the best point of contact.
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🌸 We will do our best to fulfill orders as soon as we can and will keep you updated. 🌸
2. Will my order arrive in time for Christmas/the holidays?
We’ll be shipping all orders in weekly batches, but we still can’t guarantee holiday arrival. Delivery speeds vary a lot this time of year, and carriers often experience delays.
Typical shipping times:
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U.S.: around 5-10 days after shipment
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International: often 3-6 weeks, depending on your country’s postal system
Because holiday volume is unpredictable, your package may arrive later than expected. If you’re hoping for delivery by Christmas, please keep these timelines in mind.
3. What is your return and exchange policy?
All sales are final, as is. Unfortunately, we are unable to offer any returns and exchanges for your orders due to the cost.
Also, due to the nature of the preorder process, we do not have the stock available for exchanges and returns. Please make sure to check the size chart measurements when ordering apparel.
4. What is your cancellation and refund policy?
Cancellations/refunds are only possible if your order has NOT shipped yet. All sales are final and nonrefundable once the order has been shipped. If you need to cancel an order, please email us at chevsmusic@gmail.com or use the customer service contact form.
If we are able to cancel your order, you will receive a full refund. Once the order has been shipped, refunds and cancellations are no longer possible.
6. I placed multiple orders separately. Can I combine them?
Please email us at chevsmusic@gmail.com or use the contact form as soon as possible. Tell us your name and all of the order numbers. Also, you must confirm the correct shipping address. We will do our best to complete your request if your orders have not been packaged or shipped. If we can combine your orders, we will do our best to adjust the shipping cost as well.
If your orders have already been packaged/shipped, we will not be able to combine your orders.
7. Can you ship to the United Kingdom, Africa, and Europe?
Unfortunately, we are unable to ship to you due to the VAT fees, taxes, and import policies and laws. We will do our best to figure out a way to ship to your countries in the future.
Thank you for your understanding and apologies for the inconvenience!
8. General International Shipping Notes
We are unable to ship to the United Kingdom, Africa, and Europe due to VAT fees, taxes, import policies, and laws.
Sadly, international shipping is quite expensive for us at the moment, but we hope to figure out more affordable methods of shipping as we grow.
All of our orders will be shipped from the United States. The customer will be responsible for any and all fees, taxes, and related costs with imports, customs, postal services, and shipping.
According to shipping couriers, most international shipping will take approximately 3 to 6 weeks, although it may take longer depending on your country's shipping laws and postal services. Unfortunately, there may be delays during the peak busy season and holidays. Thank you so much for all your support and we're so sorry for the inconveniences.
We have no control over your package once it has been shipped as the delivery process is handled by the shipping couriers. We are not responsible for any delays or lost items. Please contact your local post office if you have any questions regarding shipping status.
🌸 Thank you for your patience and understanding. 🌸
